Evga Step Up Cant You Just Return Again and Again

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EVGA Step Up to 3XXX card

  • Thread starter kirbyrj
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  • #41
Brackle
Joined
Jun nineteen, 2003
Messages
7,993
I exercise see why EVGA might of denied the stride-upward because of the name issue, but you are admittedly right that they should of NEVER sent you instructions and approved the step 5 of the stride upwards and go threw all this to at the end very say they denied you over again. All that even After you explained the state of affairs the beginning fourth dimension and they canonical information technology after you talked with them.

Yeah I would be pissed also.

  • #42
kirbyrj
Joined
Feb 1, 2005
Messages
29,717
I do see why EVGA might of denied the stride-upwards because of the name issue, merely y'all are absolutely correct that they should of NEVER sent you instructions and canonical the footstep 5 of the stride up and get threw all this to at the end very say they denied you once again. All that even AFTER you explained the state of affairs the first time and they approved information technology after you talked with them.

Yeah I would be pissed too.


AND sent the carte in already... That'south honestly what pisses me off the most. Now I have no card for two weeks while they (hopefully) turn it dorsum around to me.
  • #43
Joined
February 3, 2008
Messages
5,667
I ordered it using his CC info checking out equally a guest and list him equally the pickup person, and he picked it up in January. My friend shipped me the card, and when I received information technology and tested information technology, I uploaded the receipt showing the best buy order #, the date, the location, and the pickup person. It was accepted on the EVGA site in January. No problems.

Then I go through the step upwardly process. Later on the stride of accepting my payment for the new card, they tell me there'south a trouble with the invoice. I contacted them explaining the situation, and so they seemingly accept it issuing me an RMA number later on that day, so I ship out the card, and then they tell me that they are denying it again.

If they are going to deny based on the name on the receipt, then be information technology. It's kind of a shitty matter to practice as I am the only person to always register the card, and the only reason I did it that way was because at that place were no cards available virtually me and I had to think fast to try to get a card period. But if you're going to deny it for some bullshit reason, DON'T ISSUE ME AN RMA NUMBER AND INSTRUCTIONS TO MAIL THE CARD IN. They issued me the number after they initially told me that they weren't going to accept the invoice, but earlier they responded to my service ticket. I thought that the issuance of the RMA number WAS the response to my service ticket.

And now that I mailed the card in, what am I going to get back?

Edit: I wonder if I should contact the mail service part to endeavor and get the parcel dorsum.

I would contact the mail office. Y'all should be able to go the card back.
Have you lot tried calling eVga?

I can as well see why they would deny the stride upwards, but the residue of it is just nuts. I'd exist pissed besides. Hopefully they straighten this out. I'd call them directly.

  • #44
kirbyrj
Joined
Feb one, 2005
Messages
29,717
I would contact the mail service office. You lot should be able to get the carte back.
Have you tried calling eVga?

I can too see why they would deny the pace up, but the rest of it is just nuts. I'd be pissed as well. Hopefully they straighten this out. I'd call them directly.


I just called and they said that "Due to COVID-19" I could be on concord forever...lol.
  • #45
Joined
February three, 2008
Letters
v,667
I but called and they said that "Due to COVID-19" I could exist on hold forever...lol.
Human that'southward annoying
  • #46
kirbyrj
Joined
Feb 1, 2005
Messages
29,717

Well, I really got through to someone. They said that the hard truth is that if your name doesn't match upward, they are going to deny it, but then he wasn't sure why they issued the RMA number if they denied information technology. He said if I have an RMA number information technology will probably go through anyway. Simply at the same time, if they change their minds later, I don't necessarily desire my hard to come past video card doing a lap of the state over the side by side x days.

Pro tip per EVGA: If you lot're going to upload an invoice, make certain information technology doesn't accept anyone's name on it and then they tin can't make a big deal most it.

Edit: I also have an e-mail saying that my invoice was verified in Step 3 of v. Get figure. They changed their mind about my invoice Subsequently they verified information technology asking for payment. My CC has a awaiting charge of $14XX.XX (trying to step up from a 3070 to a 3090). Long story brusque, if I didn't call them, they probably would have just sent me the stepped upward menu...lol. At present he's looking into information technology and I'1000 on hold...

Concluding edited:
  • #47
kirbyrj
Joined
Feb i, 2005
Letters
29,717
Ok...I just got off the phone with them.

And so they say that I volition be getting a 3090. They said that I shouldn't be, but it'due south already past the betoken of deprival. Then it was mistakenly approved.

Whew...:whistle:

  • #48
DooKey
Joined
Apr 25, 2001
Messages
10,937
Was your friend'southward name and address used to purchase the carte? If so, I'm certain they are saying he was the original owner and only he is immune to step-up. Withal, if he purchased the card as a souvenir for you it seems you should be considered the original possessor equally information technology was unopened until you received it. Maybe worth a endeavour?

edit: just saw your latest post

  • #49
Brackle
Joined
Jun 19, 2003
Messages
vii,993
Well, I actually got through to someone. They said that the hard truth is that if your name doesn't lucifer upwardly, they are going to deny it, but then he wasn't sure why they issued the RMA number if they denied it. He said if I have an RMA number information technology will probably go through anyway. But at the aforementioned fourth dimension, if they alter their minds afterwards, I don't necessarily desire my hard to come by video card doing a lap of the land over the next 10 days.

Pro tip per EVGA: If you're going to upload an invoice, brand sure it doesn't have anyone's name on it and and so they can't make a big deal almost it.

Edit: I besides accept an e-mail saying that my invoice was verified in Footstep 3 of 5. Go figure. They changed their heed about my invoice Later on they verified it request for payment. My CC has a pending charge of $14XX.XX (trying to stride upwardly from a 3070 to a 3090). Long story curt, if I didn't call them, they probably would have just sent me the stepped up bill of fare...lol. At present he'southward looking into it and I'm on concord...

Great to hear :) Welcome to the 3090 club lol
  • #50
Joined
Jan 9, 2009
Messages
2,035
My 3080 step up finally triggered on Wed night.

Shipped off my 2080 super yesterday. Information technology should arrive on Monday.

Hoping for a quick turnaround and getting my new one by the end of next week!

Super excited, only took 8 months LOL.

  • #51
kirbyrj
Joined
Feb 1, 2005
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  • #52
  • #53
Joined
Jul 25, 2012
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1,679
Got to step five on my 3060 90, could not resist another 3090 for mining in this environment. Will ship it out by Mon (demand to minimize mining downtime lol).
  • #54
kirbyrj
Joined
Feb i, 2005
Letters
29,717
Got to step five on my 3060 xc, could not resist another 3090 for mining in this environment. Will transport it out by Monday (need to minimize mining downtime lol).

Interesting. They wouldn't have my 3060 for step upwards. Said it wasn't available for that carte for me. I have the $389 version that I got direct from them.
  • #55
Joined
Jul 25, 2012
Letters
1,679
Interesting. They wouldn't have my 3060 for step up. Said it wasn't available for that carte du jour for me. I take the $389 version that I got straight from them.
Is ur other one a ftw3 3090 as well, might be one per household per sku.
  • #56
kirbyrj
Joined
Feb 1, 2005
Letters
29,717
Is ur other one a ftw3 3090 as well, might be 1 per household per sku.

They wouldn't let me put in for any step upward at all. At this indicate I would accept a 3070 if they would allow me become it simply it doesn't look similar that'due south going to happen. I'll check information technology again when I get abode.
  • #57
jacuzz1
Joined
February xiv, 2004
Messages
seven,081
I ordered information technology using his CC info checking out every bit a guest and listing him as the pickup person, and he picked it up in Jan. My friend shipped me the carte, and when I received information technology and tested information technology, I uploaded the receipt showing the best buy order #, the engagement, the location, and the pickup person. It was accepted on the EVGA site in January. No problems.

Then I go through the stride up process. Later the step of accepting my payment for the new bill of fare, they tell me there's a problem with the invoice. I contacted them explaining the state of affairs, and and then they seemingly have information technology issuing me an RMA number later that day, so I transport out the menu, and so they tell me that they are denying information technology again.

If they are going to deny based on the proper noun on the receipt, so be information technology. It's kind of a shitty thing to do as I am the just person to ever register the card, and the only reason I did it that way was because there were no cards bachelor near me and I had to remember fast to endeavor to become a card menstruum. But if you're going to deny information technology for some bullshit reason, DON'T Result ME AN RMA NUMBER AND INSTRUCTIONS TO Post THE Bill of fare IN. They issued me the number after they initially told me that they weren't going to have the invoice, only before they responded to my service ticket. I thought that the issuance of the RMA number WAS the response to my service ticket.

And now that I mailed the card in, what am I going to get back?

Edit: I wonder if I should contact the post role to effort and get the package back.

Send an email to Darwin, he is practiced peeps.
  • #58
kirbyrj
Joined
Feb 1, 2005
Letters
29,717
Transport an electronic mail to Darwin, he is good peeps.

Thanks. I'll go on that in mind for the future. I just got an electronic mail today from them. They are going to take intendance of information technology.
  • #59
Joined
Aug 14, 2002
Messages
1,273
Question about step up:

Currently accept a 3060 and wanting a 3080Ti. Do I offset the Stride Up procedure now (and change it to 3080Ti) or wait till 3080Ti shows up?

  • #60
kirbyrj
Joined
Feb 1, 2005
Messages
29,717
Question nigh stride up:

Currently have a 3060 and wanting a 3080Ti. Do I outset the Step Upwards procedure at present (and modify it to 3080Ti) or wait till 3080Ti shows up?


You can change it anytime inside the 90 day window. If y'all first it now, you are in the queue if the 3080Ti doesn't launch in your 90 solar day window.
  • #61
Joined
Jan 9, 2009
Letters
2,035
3080 FTW3 showed upward today, pristine. Put it in and poked around in a few games... man that horsepower. Information technology's pretty :)
  • #62
Joined
February 10, 2018
Messages
179
3080 FTW3 showed up today, pristine. Put it in and poked around in a few games... man that horsepower. It's pretty :)
Nice. Mine'south supposed to be here Fri. I'll become to play with it on the weekend.
  • #63
kirbyrj
Joined
Feb one, 2005
Messages
29,717
  • #64
Joined
Feb 10, 2018
Messages
179
My 3080 FTW3 came in. I was pleasantly surprised with my custom fan curve to find that it'south completely inaudible fifty-fifty when I was playing Common cold War maxed at 1440p and maintaining 130fps. Information technology topped out at 66C.

The stock fan curve is awful. The fans make a clicking or ticking audio around the 45-55% speed mark and I made my custom fan curve to completely avoid that. It seems to be working as I haven't heard it since. I take a 10 yr warranty with advanced overnight aircraft in case information technology (I'm looking at the fans) ever goes bad.

The thing is gigantic and runs everything like I wanted information technology to. eVGA really knocked it out of the park with this card. My only complaint is the ticking sound I heard from the fans before I made a custom bend. I tin't determine if information technology's normal considering it seems virtually haven't gotten theirs withal.

  • #65
Joined
January ix, 2009
Messages
2,035
My 3080 FTW3 came in. I was pleasantly surprised with my custom fan bend to find that it's completely inaudible even when I was playing Cold War maxed at 1440p and maintaining 130fps. It topped out at 66C.

The stock fan curve is atrocious. The fans make a clicking or ticking sound around the 45-55% speed mark and I fabricated my custom fan curve to completely avoid that. It seems to be working as I haven't heard it since. I take a 10 year warranty with avant-garde overnight aircraft in instance information technology (I'm looking at the fans) ever goes bad.

The affair is gigantic and runs everything like I wanted information technology to. eVGA really knocked it out of the park with this card. My simply complaint is the ticking audio I heard from the fans before I made a custom bend. I can't determine if it's normal because it seems most haven't gotten theirs nevertheless.

Tin can you share your fan curve? I haven't had time to mess with mine all the same.
  • #66
Joined
February ten, 2018
Messages
179
Can you share your fan bend? I oasis't had time to mess with mine notwithstanding.
I can but non probable until this weekend. Have you lot heard whatever odd sounds when fans ramp upwardly?
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Source: https://hardforum.com/threads/evga-step-up-to-3xxx-card.2007431/page-2

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